Delivering exceptional Service Management Consultancy

Onyx IT Services is all about service. It is what we do and what we are passionate about. Working within your organisation we provide IT Service Management expertise to support you in identifying efficiency, driving consistency and removing complexity across your Service Design & Transition processes to enhance your capability and improve user experience.

Our Focus...

our goal is to directly support organisations in driving quality and consistency with their IT service delivery capability, by helping to establish and mature service Management related activities and processes, based around ITIL principles, enabling clients to deliver increased business value. 

We achieve this by focusing on establishing robust Service Design and introduction processes along with driving service improvement initiatives In the Service Management space, ensuring IT service readiness during change programmes and making sure services are fit for purpose and deliver their intended business benefit. 

Our approach ….

We will work with you to understand your requirements and your challenges, whilst using our expertise and experience to guide you towards the benefits you desire. We will agree where we can help, what we can achieve together and will continue to work with you to establish a plan to deliver against agreed objectives. We will work alongside you to see those benefits become reality.

Our values….. 

No fuss, no jargon. We are passionate, customer driven and service obsessed, focused on collaborating to deliver big outcomes for small companies.